Question 1

Faulty Item Received?

Accepted Answer

If you receive a faulty item, just send us a picture of it to support@digineed.in along with your order number. If the item deliver to you would be faulty or if withers off in the first wash, we'll send you a free reshipment. You don't have to send it back to us :) All we'd need would be a picture of the faulty item.

Question 2

I ordered by mistake/I'm no longer interested.

Accepted Answer

The orders can't be cancelled after 24 hours of placing them. Because we usually ship them within 48 hours of receiving the order.

Question 3

What happens if I type in the wrong address?

Accepted Answer

If you provide us with a wrong address and the shipment has not been sent out please email us at support@digineed.in & we will change it to the correct address if it has been sent out, it is not our responsibility to re-send that item with your new address, so please make sure to type in your correct address when placing your orders!

Question 4

Will you email me when my order is shipped out?

Accepted Answer

Yes! You will get a confirmation email after you have placed your order, and another when your order is dispatched.

Frequently asked questions

Faulty Item Received?

I ordered by mistake/I'm no longer interested.

What happens if I type in the wrong address?

Will you email me when my order is shipped out?

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